Policies
All orders require a NON refundable deposit of 50% of the total cost, if event/rentals is booked within two weeks or more until date of. If your order is less than $100 or your event date is less than two weeks away, payment is required in FULL. Depending upon the date there will be a convenience fee added to your order as well. All other order balance are due 7 days prior to your event. All deposits are to be paid via Square with credit or debit card, we also accept Zelle payments. The remainder is to be paid in CASH only. Please be payment ready, you will need a valid email to receive your invoice. You have 48 hours to pay your invoice or it will be canceled and not resent.
If we have decided to donate our services to your event, there will be a deposit collected prior to event. Upon collecting all equipment and materials used, your deposit will be returned. If any items are missing the deposit will NOT be returned at all. If a deposit can not be made, we will not assist!
OUTDOOR EVENTS
Are a personal choice, please BEWARE we can not control the weather! With that being said we will provide balloons and decor outside, however there will not be any refunds for such choice! We strongly suggest having a back up for certain circumstances they may arise.
FYI
Please understand when creating your event all materials and items will be collected at the end. Any custom items such as custom backdrops, floor decals, chip bags, candy, helium balloons and pictures (NOT frames) will be given to the client. Everything not listed is considered a prop and will be collected. Our letters and numbers are only for rent as well!
FAQ
What is your telephone number?
We communicate via text, email or DM to receive photos and will only give pricing in writing. This also benefits you the client ensuring order accuracy and have a reference to refer back to if need be. These forms of communication can be handled even when were out of the office and after business hours.
Can I meet you at the venue?
Yes, an on site consultation is available on select weekdays for an additional fee.
Payments
Upon agreement of the quote, your invoice will be sent via email to pay within 48 hours or it will cancelled.
What areas do we service?
We proudly service Cleveland, Oh and surrounding suburbs. We are available to travel nationwide for large events.
Delivery/Pickup
The price of delivery will be included in the cost. We don't allow clients to pickup balloons we delivery all orders.
Cleanup/Removal
No. An additional fee will apply if you would like us to remove the arrangement(s). Please notify us when booking your event if removal is needed.
Cancelations
Once your event has been booked, that time slot is reserved and supplies are bought immediately. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid(must be used within 90 days and CAN NOT be transferred to anyone else), however NO REFUND will be given. Orders less than 30 days from the event are not eligible for cancelation, REFUNDS ARE NOT GIVEN ON ANY ORDERS
What our customers are saying
I just want to say she does an amazing job, my baby shower was GREAT! I couldn't believe all the custom details I witnessed. She added my maternity photos to my rice krispy treats!!!
- Eboni